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Role Purpose: Deliver day-to-day knowledge work, in order to execute predefined objectives as per agreed standard operating procedures (SOPs).

Responsibilities:

• Achieve contracted service level agreements: By being available to cardholders, branches and merchants in order to serve as informational support.
• Customer Experience: To provide service excellence and achieve customer satisfaction
• Compliance and Risk Management: Fulfil all activities in adherence to relevant control and compliance requirements, and quality standards

Requirements:

FETC or Higher qualification in the folowing areas:

• Business,
• Commerce
• Management Studies

How to Apply

Apply Online for the ABSA: Call Centre Agents (Inbound & Outbound)

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