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Are you looking to start or grow your career in customer service? The Companies and Intellectual Property Commission (CIPC) is currently hiring Call Centre Agents in Pretoria! With a 5-year fixed term contract, this is an exciting opportunity to be part of a leading government entity that plays a key role in South Africa’s economy.

About the Job

The CIPC Call Centre Agents will handle customer calls, assisting, advising, and informing customers on CIPC’s wide range of products, services, processes, and procedures. This role involves providing excellent customer service, striving for first call resolution, and contributing to the overall performance of the organization.

Employment Type: Fixed Term Contract – 5 Years
Ref Numbers: T1000019; T1000020; T1000021; T1000022; T1000023; T1000024; T1000025; T1000026; T1000027

Key Responsibilities

• Respond promptly and efficiently to inbound customer calls.
• Offer accurate information and advice on CIPC’s services, products, and related processes.
• Aim for first call resolution, addressing customer queries effectively.
• Ensure all calls are logged and feedback is provided to customers.
• Contribute to the improvement of organizational performance standards.

Requirements

To qualify for this role, applicants must meet the following minimum education and experience criteria:

• Education:
  • A three-year Diploma, National Diploma, B Degree, or Advanced Diploma in Call or Contact Centre Management, Communications, Marketing, or Business Management.
  • A Call Centre certificate would be an added advantage.
• Experience:
  • 1-2 years’ Call Centre experience is required, where prior customer service experience will be highly beneficial.

How to Apply

• Application Process: Applications can only be submitted through the official CIPC recruitment portal. Please note: faxed, emailed, posted, or hand-delivered applications will not be considered.
• If you experience any difficulties during the application process, you can contact the CIPC Recruitment Office at 087 743 7074 / 7075 / 7179.

For more details, visit the official CIPC job portal or the CIPC website.

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