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We have an exciting 12 months Contact Centre Learnership programme available in Momentum Metropolitan Holdings, commencing 1 February 2022.

What is the role of a Contact Centre Agent in the business?
A Contact Centre Agent ensures that our clients receive the best possible client experience by addressing their queries with enthusiasm and accountability.

Responsibilities:

• Attend classroom activities and practical on the job training as well as carrying out functions in line with the Learnership as required by Momentum Metropolitan.
• Acquire knowledge of company products, policies and procedures in order to be successful at on the job training activities.
• Compile a Portfolio of Evidence for submission to SETA.
• Complete logbooks for work-based learning.
• Complete formative and summative assessments and achieve the required level.
• Demonstrate skills in using the company’s systems and understanding of the operational processes.
• Conduct yourself as an employee of Momentum Metropolitan and display the MMH values.
• Demonstrate commitment to working within the medical scheme industry.

Requirements:

• Completed Grade 12 (Matric) Certificate.
• Passed Mathematics or Mathematical literacy with minimum 40%.
• Passed English and another SA language with a minimum of 40%.
• Computer Literacy is an added advantage.
• Unemployed and can commit 12 months to the programme.
• People with disabilities are encouraged to apply.

Competencies:

• Attention to detail.
• Ability to work under pressure while being client centric at all time.
• Good communication skills with the ability to access and use information.
• Ability to think on one’s feet and problem solve.
• Collaboration and inclusiveness.
• Self-management and results-driven.

Successful candidates must:

• Be South African citizens between the ages of 18 and 35 years.
• Be available from 01 February 2022 to 31 January 2023.
• Be able to commute to the workplace on their own.
• Must not be currently studying.
• Not have completed the same learnership previously.

How to Apply

Apply Online for the Momentum: Contact Centre Learnership Programme 2021 / 2022

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