Closing Date: Friday 25th of August 2023
Organization Nexio
Employment Type Learnership
Province Western Cape
Town/City Cape Town
Ratings
Details
Please follow and like us:

A Technical Assistant learner will receive training/mentorship within our Network Management Centre (Telecommunications) that currently deals with Event Management and Incident Management on a 24/7 basis,

Responsibilities:

Each learner will take responsibility for the following during the program:

  • Monitoring of the network alarming.
  • Timeous logging of incidents for alarms received.
  • Timeous handover of incidents to all resolving parties.
  • Facilitating site access calls and tracking of faults on the trouble ticketing system.
  • Management and closing of incidents as per Fault management procedure.
  • Understanding of all key performance indicators.
  • Answer agreed percentage of voice calls and emails within allocated service time.

Requirements:

  • Matric / Grade 12 or NQF level 5

Advantageous: IT Training/Qualifications or knowledge of IT essentials would be advantageous.

Skills and Competencies:

  • Ability to think and interact logically.
  • Excellent communication, interpersonal, Verbal & Written.
  • Must be self-learning.
  • People Skills and demonstrate the ability to work well with others, team work ethic.
  • The ability to work under pressure and to tight deadlines.
  • Willingness to assist with additional tasks given.
  • Good judgment skills
  • Behavioral traits such as attitude, motivation and time management.

How to Apply

Apply Online for the Nexio: Technical Assistant Learnership Programme 2023 / 2024

 

Please follow and like us:
Categories

Useful Links

How to apply for a learnership or an internship | Watch Video
 

Nexio: Technical Assistant Learnerships 2023 / 2024

Was this helpful? Please spread the word :)