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SASSA invites unemployed youth to apply for the following Government entry level Job / position.

Position Title / Name: Call Centre Agent

Reference No: SAS 12/12/2024-18

Stitpend: R202 233- R 235 611 p.a. excluding benefits

Location: Head Office Pretoria

Nature of Position: Permanent

Job level: Grade 12 / Junior / Entry level SA Government Jobs

Responsibilities:

• The incumbent will be responsible for receiving and placing of calls;
• Registration and escalating of incoming calls e.g. capturing on the Customer Care Application system;
• Investigating and providing feedback;
• Updating of information on the Integrated Customer Care Application;
• Monitor and follow up on requests that have been sent to back office and responsible managers;
• Attending to e-mail enquiries;
• Provide customer education and Direct calls to the relevant officials to ensure that client needs are attended to

Minimum Requirements:

• Candidates should hold a Grade 12 / Senior Certificate (NQF Level 4);
• Computer literacy is essential.

Experience: 0 – 1 years’ experience

Knowledge and Skills: SOCPEN, Legislation, Policy, Procedure & Standards (Social Assistance Act), SASSA Act, Social Assistant delegations and procedures) Organizational arrangements and awareness.

How to Apply

Applications must be submitted with a Z83 form (Download Here)  and must be accompanied by recently updated CV. Please indicate the Reference number, Position and Area/Centre on your application form.

NB. Only shortlisted candidates will be required to submit certified copies of an ID documents, qualifications, and recent academic transcripts / records.

Applications must only be Hand Delivered at: 501 Prodinsa Building SASSA Head Office, Corner Steve Biko and Pretorious Street Pretoria 0083.

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